FAQ
Have a question? You might find the answer here!
We’ve gathered some of our most common questions about orders, returns, custom products, and more. Click to expand each section below.
Q: What is Paws N Purrs Pets all about?
We’re a small, pet-loving business offering playful merchandise for pet lovers of all kinds. From clothing to stickers, mugs to notepads, our designed are inspired from our furry companions and some of the important life lessons our pets teach us, like rest, joy, and unconditional love.
Q: Do you only make cat and dog items?
Nope! We also offer designs for exotic pets and small animals. We believe every companion deserves the spotlight.
Q: How long will it take to receive my order?
Most items ship within 2–5 business days and usually arrive within 5–10 business days in the U.S.
Q: Where do you ship?
We currently ship to the U.S. and select international locations. Shipping options appear at checkout.
Q: How much is shipping?
Shipping costs vary by item and location. You'll see exact costs during checkout.
Q: Can I return an item?
Physical items may be returned within 30 days if unused. Please review our Return Policy here. Custom and digital items are non-refundable unless defective.
Q: What if my order arrives damaged?
Please contact us within 7 days with a photo of the item and packaging. We’ll make it right!
Q: How do I access my digital download?
You’ll get an email with a download link immediately after purchase. Need help? Contact us!
Q: Can I print and sell digital designs?
Digital downloads are for personal use only. Upon purchase, you may print the products for personal display. For resale or licensing, contact us to discuss options.
Q: Do you take custom requests?
Yes! We offer custom artwork and photography services. Visit our Custom Pet Products page for details.
Q: Can I personalize a product with my pet’s name?
Absolutely! Check out the Personalized category or look for the tag on qualifying items to add your pet’s name or other custom details. We happily accept specific product requests or customization inquiries, just contact us for more information! If we can make it, we'll do it!
Q: Still have questions?
Reach out to us any time at info@pawsnpurrspets.com or through our contact page!